Terms of Service

Last updated: 11 June 2026

OVERVIEW

Welcome to avri. The terms "we", "us" and "our" refer to AVRI LTD, trading as avri. We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). avri is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

Your statutory rights. Nothing in these Terms affects your legal rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where any provision of these Terms conflicts with your statutory rights, your statutory rights prevail. For full details of how returns, cancellations and refunds work, please see our Refund Policy.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least 18 years old, or that you are old enough to form a binding contract and have the consent of a parent or guardian to use the Services.

To use the Services, including browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address and your billing, payment and delivery details. You confirm that all the information you provide is correct, current and complete, and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to represent our products accurately in our online store. Please note that colours and product appearance may differ from how they appear on your screen, depending on the device you use and its settings.

All product descriptions are subject to change at any time without notice, at our reasonable discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to any person, region or jurisdiction on a case-by-case basis.

Nothing in this section affects your statutory rights, including your right to receive goods that are of satisfactory quality, fit for purpose and as described.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. avri reserves the right to accept or decline your order at its reasonable discretion. Your order is not accepted until we confirm acceptance, and a contract between us is formed only at that point. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order is accepted (this is separate from, and does not affect, your statutory right to cancel — see our Refund Policy).

If we do not accept, change or cancel an order, we will attempt to notify you using the email address, billing address and/or other contact details provided at the time the order was placed.

Your purchases are subject to return or exchange in accordance with our Refund Policy and your statutory rights.

You confirm that your purchases are for your own personal or household use and not for commercial resale.

SECTION 4 – PRICES AND BILLING

All prices are shown in pounds sterling (GBP) and include any applicable taxes. Delivery charges, where they apply, are shown separately before you complete your order.

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

Prices posted in our online store may differ from prices offered through other stores operated by third parties. From time to time we may run promotions that affect pricing and that are governed by their own terms. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases. You agree to update your account and other information promptly, including your email address and payment card details, so that we can complete your transactions and contact you as needed.

You confirm that (i) the payment information you provide is true, correct and complete, (ii) you are authorised to use the payment method for the purchase, and (iii) you will pay the charges incurred at the posted prices, including any delivery charges and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

All delivery times quoted are estimates. While we are not responsible for delays caused by carriers, customs processing or other events outside our reasonable control, this does not affect your statutory rights, including your right to receive your order within 30 days unless we have agreed otherwise, and your right to a refund if we fail to deliver within an agreed or reasonable time. Risk of loss or damage passes to you on delivery.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, displays, images, graphics, video and audio, and the design, selection and arrangement of them, are owned by avri, its affiliates or its licensors and are protected by copyright, trademark and other intellectual property laws of the United Kingdom and other countries.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Services without our prior written consent. Except as expressly provided, nothing in these Terms grants you any licence or rights under any patent, trademark, copyright or other intellectual property of avri, Shopify or any third party. All rights not expressly granted are reserved by avri.

avri's names, logos, product and service names, designs and slogans are trademarks of avri or its affiliates or licensors. You must not use them without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may be given access to tools offered by third parties as part of the Services, which we neither monitor nor have any control over.

You acknowledge that we provide access to such tools "as is" and "as available", without any warranties, representations or conditions of any kind and without any endorsement. We have no liability arising from your use of optional third-party tools.

Any use of the optional tools is entirely at your own risk and discretion, and you should make sure you are familiar with and approve of the terms on which they are provided by the relevant third party.

We may, in the future, offer new features through the Services, including new tools and resources. Such features will also be part of the Services and subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to websites operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you choose to access these, you do so at your own risk.

We are not liable for any harm or loss related to your access to third-party websites, or your purchase or use of any products or services from them. Please review the relevant third party's policies and practices before engaging in any transaction. Any complaints or questions about third-party products and services should be directed to that third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

avri is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with avri. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and avri, including any injury, damage or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with avri.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide the Services to you. Please review our Privacy Policy for more details on how we, Shopify and our partners use your personal information.

SECTION 11 – FEEDBACK

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sub-licensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use. We may, for example, use this licence to operate, provide, evaluate, improve and promote the Services.

You confirm that (i) you own or have all necessary rights to your Feedback; (ii) you have disclosed any compensation or incentive received in connection with it; and (iii) your Feedback complies with these Terms. We are under no obligation to keep Feedback confidential, to pay for it, or to respond to it.

We may, but are not obliged to, monitor, edit or remove Feedback that we reasonably determine to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy or other proprietary right, and will not contain unlawful, abusive or obscene material, or any virus or other malware. You may not use a false email address, pretend to be someone else, or otherwise mislead us or others as to the origin of any Feedback. You are solely responsible for any Feedback you submit and its accuracy.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you have submitted your order). Where we cancel an order you have already paid for, we will refund you in full.

SECTION 13 – PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to breach any applicable laws or regulations; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, intimidate or otherwise harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, receive, upload, download, use or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any unsolicited advertising or promotional material, including any "junk mail", "chain letter" or "spam"; (h) to impersonate, or attempt to impersonate, any other person or entity; or (i) to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which may harm avri, Shopify or other users, or expose them to liability.

You also agree not to: (a) upload or transmit viruses or any other malicious code that may affect the operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use any robot, spider, scraping, data-gathering or extraction tools, automatic devices or processes, AI tools (such as agentic AI), or automated or manual means to access the Services; or (f) interfere with, bypass or circumvent the security or authorisation features, robot exclusion headers, or other measures we use to restrict access to the Services. We reserve the right to suspend, disable or terminate your account if we reasonably determine that you have breached any part of these Terms.

SECTION 14 – AGENTS

14.1 This section ("Agent Terms") applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can be executed on behalf of or using a person's device without direct supervision.

14.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use or interact with the Services if we have requested that it refrain from doing so.

14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.

14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use or interaction is from an Agent, such as by (a) mimicking human behaviour and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans; (iii) respond truthfully to any question or prompt seeking to determine whether interactions are coming from a human or a computer; and (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.

SECTION 15 – TERMINATION

We may terminate this agreement or your access to the Services (or any part of them) at our reasonable discretion at any time, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply after any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information, and any reliance you place on it is at your own risk.

EXCEPT AS EXPRESSLY STATED BY avri, AND SUBJECT TO YOUR STATUTORY RIGHTS, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

Nothing in this section limits or excludes any warranty, term or right that cannot be limited or excluded under applicable law, including your rights under the Consumer Rights Act 2015 in respect of products that are of satisfactory quality, fit for purpose and as described.

SECTION 17 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by the Consumer Rights Act 2015; or (d) any other liability that cannot be excluded or limited under applicable law.

Subject to the paragraph above, and to the fullest extent permitted by law, avri, our partners, directors, officers, employees, affiliates, agents, contractors, service providers and licensors (and those of Shopify and its affiliates) will not be liable for any loss or damage that is not reasonably foreseeable, or for any business losses (including loss of profit, revenue, savings or data), arising from or in connection with your use of the Services or any products purchased through them.

If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

SECTION 18 – INDEMNIFICATION

If you are acting as a business rather than a consumer, you agree to indemnify, defend and hold harmless avri, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any such claim, and may control its defence and settlement at your expense, although we will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defence of any indemnified claim.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be severed. This will not affect the validity and enforceability of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

These Terms, and any policies or operating rules we post on this site, constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications and proposals, whether oral or written.

SECTION 21 – ASSIGNMENT

You may not delegate, transfer or assign these Terms or any of your rights or obligations under them without our prior written consent, and any such attempt will be void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent, provided this does not affect your rights under these Terms.

SECTION 22 – GOVERNING LAW

These Terms of Service, and any separate agreements under which we provide you Services, are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and you benefit from any mandatory protections of the law of your place of residence.

SECTION 23 – HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. We will notify you of any material changes in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at hello@casaavri.com.

Our company details are:

AVRI LTD (trading as avri) Registered in England and Wales, company number 17273621 Registered office: 128 City Road, London, EC1V 2NX, United Kingdom Email: hello@casaavri.com Instagram: @casaavri